Refund Policy
Effective date: 2 January 2026
At Next Step ADHD Coaching, we aim to be fair, clear, and transparent about our refund policy.
1. Coaching sessions
Coaching sessions are provided as a professional service and time is reserved specifically for you.
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Completed coaching sessions are non-refundable.
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If you are unable to attend a scheduled session, you must provide at least 24 hours’ notice to reschedule.
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Sessions cancelled with less than 24 hours’ notice, or missed without notice, are not eligible for a refund or reschedule.
2. Coaching packages
If you purchase a coaching package:
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Refunds are not available for sessions that have already taken place.
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Any unused sessions may be refunded at our discretion, depending on the circumstances.
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Where a refund is agreed, it will be calculated on a pro-rata basis, excluding any sessions already delivered.
3. Exceptional circumstances
We understand that unexpected situations can arise. In exceptional circumstances, we may offer flexibility or a partial refund at our discretion. Please contact us as soon as possible if this applies to you.
4. How refunds are processed
Approved refunds will be issued to the original payment method used at the time of booking. Processing times may vary depending on your payment provider.
5. Contact
If you have any questions about this Refund Policy, please contact:
Next Step ADHD Coaching
Email: info@nextstepadhdcoaching.com
Location: Ireland